Help
Why is the low speed TPN video program blurry?
The quality of a TPN video program is relative to the speed of your internet connection. If you are using a dialup modem to view a TPN video program, your connection speed may be too slow to get a high quality video stream, therefore the video program may appear blurry and in many cases not play at all.
In the settings for the Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which if incorrectly set will limit the amount of bandwidth the incoming video stream can use.
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Why does my computer crash when I try to view the TPN video program?
As with all programs and plug-ins, Windows Media Player and/or web browsers can freeze or crash your computer. This should not happen on a regular basis, but when using a demanding application like a streaming video player try not to have others programs running that might be using system resources. If it seems that the player you are using is causing continual problems, please contact the support department for Microsoft Windows Media Player Support.
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Why can I hear the TPN video program, but not see it?
If you have highspeed Internet, Cable Modem or DSL or are on a computer network with a fast connection at work or have access to any other form of broadband connection and your actual connection speed drops below 256k bits per second, then you may also only hear the audio portion of the TPN video program. Some Netscape Navigator users have also encountered problems using Windows Media Player for viewing video broadcasts. If you are using Netscape Navigator, we suggest that you contact Netscape directly for support or use Internet Explorer.
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I am receiving error messages in Windows Media Player how do I know the error means?
Visit http://www.microsoft.com/windows/windowsmedia/mp10/errors.aspx to find information to help you troubleshoot the most common error messages that you might encounter when using Windows Media Player 10. The messages are identified by a numerical ID such as C00D0BC2 and 800704CF.
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When I select a connection speed, the loading animation starts, but the broadcast never finishes loading.
This occurs when your browser settings prevent ActiveX components from loading. In order to check this setting, select "Tools" menu at the top of Internet Explorer. Next select "Internet Options" - -> then "Security" tab - -> click on "Custom Level" at the bottom of the window. Once in the settings, ensure that "Run ActiveX controls and plug-ins" is Enabled. If this was set to enabled, then you should download the latest version of the Windows Media Player by clicking on the Windows Media Player Logo.
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What is a Downloadable or Electronic product in the store?
Downloadable or Electronic products can come in many formats and are electronic versions of Manuscripts, DVDs or CDs that can be viewed on a computer.
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What is needed to view a Downloadable Manuscript?
You must have Adobe Acrobat Reader installed on your computer. This is a free product that can be downloaded from Adobe by clicking on the Get Adobe Reader icon below.
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Why can't I download the product I purchased?
New security features in Internet Explorer block pop-ups as well as software downloads to protect your computer. After you access your download you will see the following in Internet Explorer when the file is trying to be downloaded.
To find out what actions you can take, simply click the Information Bar to bring up a context-sensitive menu (as shown in the following image). The menu contains a link to Help where you can find more information about the notification.
After you click on Download File... you will be prompted with a box that looks similar to the following.
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As in previous versions of Internet Explorer, you can see what type of file you are trying to download. In Windows XP SP2, you will also see the size of the file along with what type of file it is. |
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As in previous versions of Internet Explorer, you can see the source of the download-in other words, where the software comes from. |
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Internet Explorer also offers guidance about the type of file you are downloading. |
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You can click the How can I decide what software to run? link to make a more informed decision about what to do. |
You will want to click on Save and save your download to a location on your PC.
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